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Customer Service for Companies

Here's how you can get in touch

Welcome to Vihreä Älyenergia

Our customer service is here to assist you with any questions related to your account. However, please first check the frequently asked questions below — we’ve gathered them here to help you get a quick and easy answer to your inquiry.

Our customer service is open on weekdays from 8.00 to 16.00.
You can reach us at 029 1800 088 (mobile call rate / local network rate)
You can also contact us via email at customerservice@vihreaenergia.com

FAQ - Frequently Asked Questions

We place a strong emphasis on our customer service. However, there may be times when high demand makes it more difficult to reach us by phone, and responses to emails may take a little longer. That’s why we’ve compiled a list of the most frequently asked questions here. We recommend reviewing these questions and our answers first.

Contract termination (Business)

If your company is not moving out of its current location but is switching electricity providers and you have an open-ended contract, all you need to do is sign a contract with the new provider. They will handle the termination of your current contract on your behalf. The notice period is 14 days, which is standard practice when switching electricity providers. You do not need to notify us about the termination. However, if you’d like a counteroffer, we’d be happy to provide one for you.

If your company is moving out of its current location, please contact our customer service (029 1800088, asiakaspalvelu@vihreaenergia.com, or through the portal by selecting ‘Contact Us’) and provide the following information:

  1. Would you like to sign a contract with us for the new location as well?
  2. The last day of electricity use at the old address
  3. Moving date to the new address
  4. New address (required even if no new contract is made, to ensure that both we and the grid operator have up-to-date contact information)

A fixed-term contract binds both the business customer and the seller and remains valid at the agreed prices for the specified period. Therefore, if the contract is terminated before the end of the fixed term, it constitutes a breach of contract, and a termination penalty will apply. Despite the penalty, the company retains the right to terminate the fixed-term contract but should be prepared to pay the penalty. For fixed-term contracts exceeding two years, the company has the right to terminate the electricity contract after two years of the contract period.

Extending a fixed-term contract with a new fixed-term contract is not permitted without the company’s consent. Instead, the contract will continue as an open-ended agreement under the terms and conditions in effect at that time, which we will notify you of one month before the fixed term ends. You may also choose to renew the company’s contract with a new fixed-term contract or another product of your choice.

For Vihreä Älyenergia’s fixed-term contracts that began on or after January 1, 2023, the termination penalty is determined as follows:

If a business customer terminates the fixed-term contract during the contract period for reasons other than those specified in SME2014 sections 10.2.1–10.2.5, Vihreä Älyenergia Oy has the right to charge a penalty of 90% of the estimated total consumption cost for the remaining contract period, with a minimum charge of €100 (incl. VAT 25.5%). In the case of a move, the contract is terminated without charge.

Contract cancellation (Business)

Jos sopimuksen tekemisestä on kulunut 14 päivää tai vähemmän, lähetä peruutusilmoitus meille sähköpostitse tai puhelimitse. Jos sopimuksen tekemisestä on kulunut yli 14 päivää ja sopimus on ollut toistaiseksi voimassa oleva, tee uusi sopimus toisen sähkömyyjän kanssa, joka hoitaa sopimuksen irtisanomisen puolestasi.

Jos sopimus on tehty puhelimitse tai internetin välityksellä, kuluttajalla on oikeus perua sähkösopimus 14 päivän kuluessa sen tekemisestä ilman perusteluja. Peruuttamisaika alkaa siitä hetkestä, kun Vihreä Älyenergia Oy on saanut vahvistuksen sopimuksen tekemisestä joko puhelimitse tai internetin kautta.

Peruuttamisaika päättyy 14 päivää sopimuksen tekemisestä.

Kuluttajalla on oikeus perua sopimus 14 päivän kuluessa sen tekemisestä ilman perusteluja.

Moving to a new location (Business)

When moving, it’s a good idea to set up a new contract well in advance, at least a week before the moving date.

If electricity is already on at the location, you can have the contract start the same business day by calling us. Through our online service, the earliest start date is three days later. If the location does not have electricity, we recommend calling us directly.

Please note that if electricity is not currently on at the location, the local distribution network operator may charge a same-day connection fee according to their price list.

You may not need to contact them directly. We will notify the distribution network operator with the necessary information, and they will set up the network service agreement.

If your company has made a property transaction, please inform the distribution network operator about transferring the electricity connection to your company’s name.

We do not cancel the electricity sales or network service contract for the old address. Please inform your current provider or the network company about your company’s move.

When changing the electricity provider for your company at the same address, the current provider’s contract will automatically end on the day before our contract starts.

Please inform our customer service (029 1800088, asiakaspalvelu@vihreaenergia.com, or through the portal by selecting ‘Contact Us’) with the following information:

– The last day of electricity use at the old address
– The moving date to the new address
– The new address

Please inform our customer service (029 1800088, asiakaspalvelu@vihreaenergia.com, or through the portal by selecting ‘Contact Us’) with the following information:

  • State that you wish to terminate the contract due to the company’s move
  • The last day of electricity use at the address from which the company is moving
  • The company’s new mailing address (this is required to keep contact information up-to-date both with us and the distribution network operator)

The address is needed to keep the mailing address information up to date on the contract. The new mailing address will also be directly forwarded to the distribution network operator when the contract is terminated. Electricity providers and network companies do not receive address change notifications from the Post or the Digital and Population Data Services Agency.

The local distribution network operator is responsible for connecting the electricity. Typically, the connection is made remotely.

We recommend calling the customer service of the local distribution network operator to confirm the situation.

Also, please check that the main switch is in the “I” position. If the switch is in the “0” position, the meter cannot be contacted, and the electricity cannot be turned on.

Changing electricity providers (Business)

Yes, in the case of switching electricity providers, we will handle the termination of the old contract on your behalf.

In the case of switching providers, the contract can start no earlier than 15 days and no later than 3 months from the contract processing date.

If your company has an existing fixed-term contract, our contract will start at the earliest the day after the previous contract ends. If our contract cannot start the day after the previous one ends, your contract will continue as an open-ended agreement until our contract begins. There will be no interruption in the electricity supply.

Älyenergia - The Smart Energy App (Business)

Logging in may sometimes be slow due to reasons such as retrieving consumption data, disruptions in network connections, or data transfer between systems.

As the company’s contact person, you need to provide us with your personal identification number so that we can designate you as the authorized person in Fingrid’s Datahub system. Without authorization, you will not be able to view your company’s electricity consumption data.

Yes, multiple people can view the consumption data for the same usage point. This requires contacting our customer service, after which we can create the necessary link for another person.

  1. Make sure you have the latest version of the Smart Energy app installed. Update your app from the app store: For Android here or for iPhone here.
  2. Once the app is open, go to the ‘Invoices’ section via the navigation.
  3. Click on the invoice you want.
  4. Press the ‘Download PDF’ button.

Electricity Contracts (Business)

Please inform our customer service of the contract name you would like to switch to (029 1800088, asiakaspalvelu@vihreaenergia.com, or contact us through the portal).

If your current contract is open-ended, you can switch to any regular-priced product. You can switch a fixed-term contract once the contract period has ended.

You can find the price of your contract in our Smart Energy app, on your invoice, or on our electricity contracts page.

  1. The prices listed on the Nordpool website are shown excluding VAT (25.5%). The prices we charge include VAT (25.5%).

  2. The average price of electricity on Nordpool assumes that the consumption is the same for each hour. However, in practice, the consumption varies for each hour. When the consumption of the specific location is taken into account, the average price will differ from the Nordpool average price. The data used to calculate the average price on your invoice can be found in the calculation available on our portal; INVOICES > Hourly Consumption. Note: the prices listed in the calculation are excluding VAT (25.5%).

You can influence the average price you pay by timing your consumption during the hours when electricity is cheapest.

With our Smart Energy app, you can track your location’s consumption and optimize electricity usage for cheaper hours. Read more: https://alyenergia.fi/en/.

Billing (Business)

You can provide us with your network payment details and the e-invoicing provider when placing an order or requesting a quote. After that, you will receive invoices from us as e-invoices.

You can order your electricity bill as an e-invoice in your online banking by adding a new biller in the E-invoices section. When asked for the company name, enter Vihreä Älyenergia Oy. You will then be asked for the contract number, which you can find, for example, in your contract confirmation. After this, you will receive your electricity bills directly in your online bank.

As a company, you can provide us with your account number and bank, and we can add the e-invoice information to your details. After that, you will still need to approve the use of e-invoices in your online banking.

Our partner Sergel handles our collections starting from the payment reminder. We manage the reminders ourselves until then. If your company’s invoice remains unpaid despite reminders, it will be transferred to Sergel through an automatic collection order.

If you have received an invoice from Sergel, your company should pay the invoice directly to them.

If you have any questions about the collection invoice you received, please contact Sergel directly. You can reach them on weekdays from 8 AM to 6 PM at 0200 13113 or by email at asiakaspalvelu@sergel.com.

A due date extension is possible if your company’s payment history is in good standing and there are no overdue invoices. Please contact our customer service to request a due date change (029 1800088, asiakaspalvelu@vihreaenergia.com, or via the portal’s ‘contact us’ section) before the invoice due date. The due date of a payment reminder cannot be extended.

Yes, our billing is based on actual consumption, meaning we always charge according to the actual amount of electricity your company uses, whenever possible. In exceptional cases, we use the consumption forecast provided by the network operator for the usage point, which is adjusted by the operator when the actual consumption data becomes available. Any corrected consumption will be reflected in our billing as an adjustment entry for the relevant period.

We will send an invoice of less than 10 euros if it is a final bill or if we have not billed for electricity usage in a long time. The electricity retailer must send an invoice based on actual consumption at least four times a year. An invoice of less than 10 euros may also be issued if there is a credit on the bill.

We will send the invoice only once the balance of your company’s contract exceeds 10€. If your consumption is low, it may take a few months before you receive the first invoice.

Sometimes there may be delays or missing data in receiving measurement information from the distribution company, which can prevent the invoice from being sent. We will send the invoice as soon as we have received all the measurement data from the distribution company.

You can check the billing status of your usage site in our Smart Energy app, Älyenergia or customer portal.

Sometimes the distribution network company may correct previously provided measurement data after the invoice has already been generated. In this case, the corrected data will be billed on the next invoice.

Others (Business)

A new business customer is a company that has not had a contract with Vihreä Älyenergia before, or for at least 1 year.

Yes, we sell carbon-free electricity all across Finland.

We prove the origin of the electricity with certificates of origin. The electricity we use comes from Nordic wind and nuclear power.

We follow the general electricity sales terms recommended by the Finnish Energy Industries Association (Energiateollisuus ry). 

Vihreä Älyenergia Oy Privacy Policy

Datahub is a centralized mandatory information exchange system for all participants in the Finnish electricity market, which was launched on February 21, 2022. Datahub stores information on all electricity customers and electricity contracts nationwide, in accordance with the Electricity Market Act. It is managed by Fingrid Datahub Oy, a subsidiary of the electricity grid operator Fingrid.

Datahub stores essential information for electricity consumption sites, such as customer data and consumption data, as required by the Electricity Market Act. The system accelerates information exchange between different stakeholders by ensuring that the data is equitable and up-to-date for all authorized parties. However, the information only circulates among those who are authorized to access it.

The system standardizes customer, contract, and meter data used within the industry, as well as the processes and schedules for key customer events. For example, when you move or change your electricity supplier, all relevant data is centralized in one place, which speeds up the validation of electricity contracts.

With the implementation of Datahub, new types of usage point identifiers were introduced. The GSRN code replaced the old usage point identifiers starting from February 21, 2022. During this change, each electricity usage point in Finland received a unique 18-character GSRN identifier (Global Service Relation Number). The GSRN code is composed of three parts: the company identifier, a unique identifier, and a check digit. This code uniquely identifies your electricity usage point.

Services

Electricity Contracts

Älyenergia App

Customer Service & Support

Company

About us

Spot prices & reports (in Finnish)

Privacy & Cookies

Contact us

029 1800088
(local network rate/mobile charge)
customerservice@vihreaenergia.fi

Our customer service is open on weekdays from 8.00 to 16.00

Vihreä Älyenergia Oy (VÄE)

Vihreä Älyenergia Oy is a Finnish energy company focused on 100% carbon-free, green electricity.

Our popular Smart Energy App, Älyenergia, helps you monitor, optimize and automate your energy consumption.

VAT number: FI26939374

Address: Visiokatu 4, 33720 Tampere

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Kaikki sopimustyyppimme ovat 100% fossiilivapaata sähköä!
Pörssisähkö (Spot)

Suosituin! Spot-hinnoitelluilla pörssisähkösopimuksilla voi säästää parhaiten.

Kiinteähintainen sähkö

Vakaa! Sido sähkösi hinnan tietylle tasolle pidemmäksi aikaa.

Pientuotanto

Voit myydä aurinkopaneeleilla tuottamasi ylimääräisen sähkön meille.

Uusiutuva tuuli

Kiinnostaako tuulisähkö? Tuulisähkösopimuksemme ovat paitsi 100% fossiilivapaita, myös 100% uusiutuvia.

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Tutustu Hintalukkoon, jolla voit lukita sähkösi hinnan kuukaudeksi tai kvartaaliksi.

Tutustu Hintalukkoon

Pörssisähkö, kiinteähintainen määräaikainen sähkö ja pientuotanto ovat pääasialliset sopimustyyppimme, mutta niiden sisältö voi vaihdella esimerkiksi tuotantotavasta riippuen.

Kaikki sopimuksemme
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